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	<title>Hugo Lopes</title>
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	<description>Servicios de Consultor, Formador y Facilitador en marcos de trabajo ágil</description>
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	<title>Hugo Lopes</title>
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		<title>Collaborative Culture: Building Conflict Competent Teams</title>
		<link>https://hugolopes.es/collaborative-culture-conflict-competence/</link>
		
		<dc:creator><![CDATA[hugo lopes]]></dc:creator>
		<pubDate>Thu, 07 Mar 2024 09:37:15 +0000</pubDate>
				<category><![CDATA[Books]]></category>
		<guid isPermaLink="false">https://hugolopes.es/?p=2466</guid>

					<description><![CDATA[<p>In a world where teamwork and collaboration form the backbone of successful organizations, &#8220;Building Conflict Competent Teams&#8221; by Craig E. Runde and Tim A. Flanagan stands out as a critical resource. This book delves into the essence of fostering a collaborative culture through mastering conflict resolution across any team setting. The authors dissect conflict dynamics [&#8230;]</p>
<p>La entrada <a href="https://hugolopes.es/collaborative-culture-conflict-competence/">Collaborative Culture: Building Conflict Competent Teams</a> se publicó primero en <a href="https://hugolopes.es">Hugo Lopes</a>.</p>
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<p class="wp-block-paragraph">In a world where teamwork and collaboration form the backbone of successful organizations, &#8220;<a href="https://www.amazon.com/Building-Conflict-Competent-Teams-Craig/dp/0470189479">Building Conflict Competent Teams</a>&#8221; by Craig E. Runde and Tim A. Flanagan stands out as a critical resource. This book delves into the essence of fostering a collaborative culture through mastering conflict resolution across any team setting.</p>



<p class="wp-block-paragraph">The authors dissect conflict dynamics within teams by exploring seven key areas:</p>



<ul class="wp-block-list">
<li><strong>A Team in Conflict</strong>: Introduces the complexities of conflict and underscores the necessity of developing conflict competence.</li>



<li><strong>Where Conflict Comes From</strong>: Digs into the roots and varieties of conflict, providing a foundational understanding of its origins.</li>



<li><strong>Creating the Right Climate</strong>: Emphasizes the importance of trust and emotional intelligence in cultivating a positive environment for conflict resolution.</li>



<li><strong>Constructive Communication</strong>: Offers insights into effective communication strategies that are essential for resolving conflicts constructively.</li>



<li><strong>Techniques for Staying on Track</strong>: Presents practical conflict resolution techniques, ensuring teams can navigate disputes effectively.</li>



<li><strong>Special Cases</strong>: Examines the unique challenges presented by virtual and global teams, offering tailored strategies for these contexts.</li>



<li><strong>Getting Started</strong>: Provides readers with tools and strategies for improving conflict management skills, setting the stage for a journey towards enhanced team dynamics.</li>
</ul>



<p class="wp-block-paragraph">Runde and Flanagan&#8217;s book serves as a beacon for those aiming to instill a culture of collaboration within their teams, moving beyond mere conflict management to conflict competence. This approach not only resolves disputes but strengthens team bonds, paving the way for a truly collaborative culture.</p>



<p class="wp-block-paragraph">My experience and reflections shared in &#8220;<a href="https://hugolopes.es/lets-stop-managing-conflicts/">Let&#8217;s Stop Managing Conflicts</a>&#8221; resonate with the book&#8217;s message, advocating for a transformative approach to conflict within teams.</p>
<p>La entrada <a href="https://hugolopes.es/collaborative-culture-conflict-competence/">Collaborative Culture: Building Conflict Competent Teams</a> se publicó primero en <a href="https://hugolopes.es">Hugo Lopes</a>.</p>
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		<title>Innovation and Collaboration: Insights from &#8216;The Connected Company&#039;&#8221;</title>
		<link>https://hugolopes.es/innovation-collaboration-keys-success-connected-company/</link>
		
		<dc:creator><![CDATA[hugo lopes]]></dc:creator>
		<pubDate>Thu, 07 Mar 2024 09:07:48 +0000</pubDate>
				<category><![CDATA[Books]]></category>
		<guid isPermaLink="false">https://hugolopes.es/?p=2463</guid>

					<description><![CDATA[<p>In 2016, after stepping away from my role as co-founder and COO at a software development company in Lisbon following 15 years of service, I embarked on a new journey. Joining Sngular Extremadura, initially a small team of seven, I witnessed our transformational growth to 60 members in Extremadura and 750 globally. This journey highlights [&#8230;]</p>
<p>La entrada <a href="https://hugolopes.es/innovation-collaboration-keys-success-connected-company/">Innovation and Collaboration: Insights from &#8216;The Connected Company&#039;&#8221;</a> se publicó primero en <a href="https://hugolopes.es">Hugo Lopes</a>.</p>
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<p class="wp-block-paragraph">In 2016, after stepping away from my role as co-founder and COO at a software development company in Lisbon following 15 years of service, I embarked on a new journey. Joining <a href="https://www.sngular.com/">Sngular </a>Extremadura, initially a small team of seven, I witnessed our transformational growth to 60 members in Extremadura and 750 globally. This journey highlights the importance of innovation and collaboration, echoing the central message of &#8220;<a href="https://www.amazon.com/Connected-Company-Dave-Gray/dp/1491919477">The Connected Company</a>&#8221; by Dave Gray and Thomas Vander Wal.</p>



<p class="wp-block-paragraph">The book challenges traditional business wisdom by advocating for a shift from conventional, hierarchical structures to more<a href="https://hugolopes.es/taylors-bathtub-and-teal-organizations-organizational-models-in-the-age-of-complexity/"> agile, networked organizations</a>. This change is not only structural but also cultural, emphasizing adaptability and learning in our rapidly changing world.</p>



<p class="wp-block-paragraph">Values-based management is a significant theme within &#8220;The Connected Company,&#8221; emphasizing the importance of guiding organizational decisions based on shared values. This reflects my belief in a unified purpose and vision, mirroring the culture we cultivated at Sngular.</p>



<p class="wp-block-paragraph">Another focal point of the book is its emphasis on a customer-centric approach, arguing for a shift from transactional interactions towards building deeper, more meaningful customer relationships. This philosophy aligns with the ethos at Sngular, where understanding and meeting customer needs was crucial to our growth.</p>



<p class="wp-block-paragraph">However, &#8220;The Connected Company&#8221; goes beyond theory, offering practical case studies and strategies. These provide actionable insights for businesses aiming to evolve into more connected, responsive entities.</p>



<p class="wp-block-paragraph">This transformative approach not only improved our performance and efficiency but also strengthened our internal cohesion, attracting top-tier talent and fostering a work environment where innovation and collaboration thrive. Implementing strategies based on agility and collaboration positioned us at the forefront of the industry, proving that adaptability and human connection are fundamental to success in the digital age. The evolution of Sngular stands as a testament to the tangible success that can be achieved through the principles of &#8220;The Connected Company,&#8221; serving as an inspiration to other organizations in their quest for excellence.</p>
<p>La entrada <a href="https://hugolopes.es/innovation-collaboration-keys-success-connected-company/">Innovation and Collaboration: Insights from &#8216;The Connected Company&#039;&#8221;</a> se publicó primero en <a href="https://hugolopes.es">Hugo Lopes</a>.</p>
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		<title>Sociocracy 3.0 Patterns and Their Impact: A Cross-European Study on Self-Management</title>
		<link>https://hugolopes.es/sociocracy-3-0-patterns-and-their-impact-a-cross-european-study-on-self-management/</link>
		
		<dc:creator><![CDATA[a]]></dc:creator>
		<pubDate>Fri, 01 Sep 2023 12:44:50 +0000</pubDate>
				<category><![CDATA[Services]]></category>
		<guid isPermaLink="false">https://hugolopes.es/?p=1942</guid>

					<description><![CDATA[<p>In the ever-evolving world of business dynamics, the power of Sociocracy 3.0 (S3.0) patterns has long captured my attention. With an extensive background in supporting agile and self-management environments, I had developed a profound appreciation and witnessed the transformative effects of social technologies like Sociocracy 3.0 in business environments. As the Chief Strategy Officer of [&#8230;]</p>
<p>La entrada <a href="https://hugolopes.es/sociocracy-3-0-patterns-and-their-impact-a-cross-european-study-on-self-management/">Sociocracy 3.0 Patterns and Their Impact: A Cross-European Study on Self-Management</a> se publicó primero en <a href="https://hugolopes.es">Hugo Lopes</a>.</p>
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									<p><span style="font-weight: 400;">In the ever-evolving world of business dynamics, the power of Sociocracy 3.0 (S3.0) patterns has long captured my attention. With an extensive background in supporting agile and self-management environments, I had developed a profound appreciation and witnessed the transformative effects of social technologies like Sociocracy 3.0 in business environments. As the Chief Strategy Officer of Neock through the pandemics, my experiences with S3.0 heightened my curiosity about the tangible competitive advantages these patterns could introduce.</span></p><p><span style="font-weight: 400;">So, when the invitation came to be part of a comprehensive study spanning four European organizations, including Neock, it was more than just an exciting opportunity. It was a chance not just to validate my experiences but to understand how these S3.0 patterns resonated across diverse companies, cultures, and countries.</span></p><p><b>Backdrop of the Study</b></p><p><span style="font-weight: 400;">The </span><a href="https://icons.hu/english/news-4country-network-analysis-research-of-companies-applying-sociocracy30-patterns/"><span style="font-weight: 400;">study</span></a><span style="font-weight: 400;">, organized by James Priest of Sociocracy 3.0, utilized the network analysis tool of CX-Ray and was expertly delivered by Imre Környei (iCons-Hungary). It aimed to pinpoint the competitive advantages introduced by companies employing S3.0 patterns across varied cultural and geographical landscapes. Given my already solid foundation and conviction in the benefits of S3.0 from my journey with neoCK and other organizations, I was eager to discern the broader implications and outcomes.</span></p><p><b>Notable Insights from the study about Neock:</b></p><ul><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Information sharing was high above benchmark</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">High percentage of close work relationships and two-way information sharing</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Motivation culture was high above benchmark</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Members were well connected</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The different units were well connected both in work flow and information sharing</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The most motivated members could have direct positive influence on almost everyone through their work connections</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">No one seemed to be at risk of burnout based only on workload burden</span></li></ul><p><b>Commonalities Across the Study</b></p><p><span style="font-weight: 400;">While each participating entity showcased its unique strengths, several attributes universally shone:</span></p><p> </p><ul><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Motivation culture was remarkably above the benchmark.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">There was a pronounced openness to collaboration.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">None appeared at risk of burnout based purely on workload.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Despite the negative ramifications of the pandemic, a cohesive core team was present in every company, underpinned by an exemplary level of knowledge and information sharing.</span></li></ul><p><b>Impact of Sociocracy 3.0 on Organizations</b></p><p><span style="font-weight: 400;">From my experience, observing the significant benefits of S3.0 on organizations and helping teams adopt more agile and collaborative approaches, the results of this study were expected. Sociocracy 3.0 is not just another method; it marks a significant change in how we think about and run organizations.</span></p><p><span style="font-weight: 400;">The study identified three main benefits for teams and organizations using S3 patterns:</span></p><ul><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Increased Motivation: This was a common theme across all businesses, showing the effectiveness of the S3.0 framework in boosting motivation.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Collaborative Culture: Evidence of S3.0&#8217;s success in promoting inclusivity and shared decision-making.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Strong Teamwork: All companies in the study displayed well-integrated team structures, emphasizing the importance of knowledge and resource sharing.</span></li></ul><p><span style="font-weight: 400;">I&#8217;ve always believed that organizations need to embrace collaboration for future success. Sociocracy 3.0 is a key tool in this regard. My experience with it has been both educational and validating, further highlighted by Neock&#8217;s achievement &#8211; winning the 2021 Leadership Award for Leadership &amp; Innovation for People Management in Extremadura.</span></p><p><span style="font-weight: 400;">If you&#8217;re considering a change in your organization, explore what S3.0 has to offer. Its principles can transform not just your processes but also the very culture that drives your organization forward.</span></p>								</div>
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		<p>La entrada <a href="https://hugolopes.es/sociocracy-3-0-patterns-and-their-impact-a-cross-european-study-on-self-management/">Sociocracy 3.0 Patterns and Their Impact: A Cross-European Study on Self-Management</a> se publicó primero en <a href="https://hugolopes.es">Hugo Lopes</a>.</p>
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		<title>From Theory to Practice: Generating Objectives and Key Results (OKRs) with Generative AI</title>
		<link>https://hugolopes.es/from-theory-to-practice-generating-objectives-and-key-results-okrs-with-generative-ai/</link>
		
		<dc:creator><![CDATA[a]]></dc:creator>
		<pubDate>Fri, 01 Sep 2023 12:39:18 +0000</pubDate>
				<category><![CDATA[Services]]></category>
		<guid isPermaLink="false">https://hugolopes.es/?p=1930</guid>

					<description><![CDATA[<p>The origin of OKRgen My interest in OKRs started a few years ago, roughly around the time I collaborated with Javier Martín as a colleague at Sngular. This interest then intensified during my tenure as Strategy Director at Neock and, today, has become a tool that often emerges in the transformation processes I assist with: [&#8230;]</p>
<p>La entrada <a href="https://hugolopes.es/from-theory-to-practice-generating-objectives-and-key-results-okrs-with-generative-ai/">From Theory to Practice: Generating Objectives and Key Results (OKRs) with Generative AI</a> se publicó primero en <a href="https://hugolopes.es">Hugo Lopes</a>.</p>
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									<p><b>The origin of OKRgen</b></p><p><span style="font-weight: 400;">My interest in OKRs started a few years ago, roughly around the time I collaborated with Javier Martín as a colleague at Sngular. This interest then intensified during my tenure as Strategy Director at Neock and, today, has become a tool that often emerges in the transformation processes I assist with: In a world of constant change and growing competitiveness, establishing clear and measurable goals has become essential.</span></p><p><span style="font-weight: 400;">Inspired by my own interest in OKRs and by a publication from Javier Martín, I decided to delve into creating a simple tool that utilized generative artificial intelligence to assist individuals in taking initial steps, exploring, and finding inspiration in working with OKRs.</span></p><p><span style="font-weight: 400;">ChatGPT has been incorporated into my daily workflow ever since it helped me create an escape room for my daughter&#8217;s ninth birthday . It was my &#8220;Aha&#8221; moment, and we&#8217;ve been inseparable since.</span></p><p><span style="font-weight: 400;">As a trainer, facilitator, and consultant, I wanted to investigate:</span></p><ul><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">To what extent someone like me, who hasn&#8217;t programmed in over 15 years, could use a no-code tool to implement an app integrated with ChatGPT that would make it accessible to those who might not necessarily want or know how to use OpenAI&#8217;s interface or pay a subscription.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">To what degree a straightforward tool could support a learning process about OKRs.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Could it even generate ideas about sectors and business areas unknown to an experienced consultant or trainer?</span></li></ul><p><span style="font-weight: 400;">Determined to try, I chose a no-code tool (Bubble.io) and set to work to implement OKRgen ((</span><a href="http://okrgen.hugolopes.es/"><span style="font-weight: 400;">http://okrgen.hugolopes.es/</span></a><span style="font-weight: 400;">)), an OKR generator powered by ChatGPT. Altogether, I dedicated about two or three days of work, which includes time spent learning the no-code tool and OpenAI&#8217;s API.</span></p><p><span style="font-weight: 400;">I&#8217;m pleased with the outcome relative to the time invested. <img src="https://s.w.org/images/core/emoji/17.0.2/72x72/1f60a.png" alt="😊" class="wp-smiley" style="height: 1em; max-height: 1em;" /> I believe this tool has the potential to broaden horizons for both professionals and newcomers in the OKR field, allowing exploration across a myriad of sectors and examples that can inspire and guide in the formulation of objectives and key results.</span></p><p><span style="font-weight: 400;">I&#8217;ve funded the OpenAI account of OKRGen with what I believe can cover the costs for about 20,000 OKRs, so I encourage you all to try it out. I&#8217;d love to receive your feedback on my LinkedIn (</span><a href="https://www.linkedin.com/in/hmlopes/"><span style="font-weight: 400;">https://www.linkedin.com/in/hmlopes/</span></a><span style="font-weight: 400;">).</span></p><p><b>The evolution of OKRGen&#8217;s Prompts</b></p><p><span style="font-weight: 400;">A prompt is a suggestion or idea that you provide to artificial intelligence to initiate or guide a conversation. It&#8217;s a cue that helps AI understand what you want to discuss and generate appropriate responses.</span></p><p><span style="font-weight: 400;">The creation of OKRgen led me to contemplate the significance of optimizing and simplifying the &#8220;prompts&#8221; used to guide AI. One notable example is how the original prompt, which was lengthy and detailed, evolved into a much simpler one. This optimization becomes particularly relevant considering the cost of using the API, measured in tokens (similar to the number of words).</span></p><p><span style="font-weight: 400;">The initial prompt of OKRgen was inspired by a publication from Javier Martín and extensively outlined some key principles when drafting OKRs. (The principles listed here describe the importance of making OKRs ambitious but attainable, qualitative, aligned with company mission and vision, among others, as well as criteria for defining both Objectives and Key Results.:</span></p><p><i><span style="font-weight: 400;">For a proper definition of the Objectives, it&#8217;s important to consider the following criteria:</span></i></p><ul><li style="font-weight: 400;" aria-level="1"><i><span style="font-weight: 400;">The Objective statement contains a verb, ideally indicating an achievement, change, or transformation. For instance: convert, transform, achieve, attain, etc.</span></i></li></ul><ul><li style="font-weight: 400;" aria-level="1"><i><span style="font-weight: 400;">The Objective should not have a metric; it should be qualitative since we leave the numbers for the key results, which is the quantitative part of the OKR.</span></i></li></ul><ul><li style="font-weight: 400;" aria-level="1"><i><span style="font-weight: 400;">Also, Objectives should be stated qualitatively since this is how we work to achieve the purpose, which will similarly be qualitative and not quantitative.</span></i></li></ul><ul><li style="font-weight: 400;" aria-level="1"><i><span style="font-weight: 400;">The Objective should be Ambitious (transcendent and inspiring) and Practical (specific and action-oriented).</span></i></li></ul><ul><li style="font-weight: 400;" aria-level="1"><i><span style="font-weight: 400;">The Objective should focus on the impact on the organization and not on a specific activity to be carried out.</span></i></li></ul><ul><li style="font-weight: 400;" aria-level="1"><i><span style="font-weight: 400;">The timeframe for the Objective and its level of application is determined by the OKR, whether it&#8217;s quarterly or yearly, company-wide or team-specific.</span></i></li></ul><ul><li style="font-weight: 400;" aria-level="1"><i><span style="font-weight: 400;">Lastly, something very important: an Objective is never a task, activity, or initiative to be carried out but rather a reflection of the impact that all of these have on an organization.</span></i></li></ul><ul><li style="font-weight: 400;" aria-level="1"><i><span style="font-weight: 400;">On the other hand, when correctly stating the Key Results, you should follow these criteria:</span></i></li></ul><ul><li style="font-weight: 400;" aria-level="1"> </li></ul><ul><li style="font-weight: 400;" aria-level="1"><i><span style="font-weight: 400;">Key Results should be specific, realistic, verifiable, and measurable.</span></i></li></ul><ul><li style="font-weight: 400;" aria-level="1"><i><span style="font-weight: 400;">A Key Result must always be quantitative because it should be a measure of the progress we&#8217;re making with our work towards achieving the Objective.</span></i></li></ul><ul><li style="font-weight: 400;" aria-level="1"><i><span style="font-weight: 400;">Some people believe that a &#8220;Yes or No&#8221; Key Result is also valid, whether I achieved it or not, but we think it&#8217;s always better to be numeric for more precise progress assessment.</span></i></li></ul><ul><li style="font-weight: 400;" aria-level="1"><i><span style="font-weight: 400;">If we state the Key Result in the past tense, we will be placing ourselves in a situation of having achieved the Objective, and this will help us better internalize it. For instance: we achieved, we accomplished, etc.</span></i></li></ul><ul><li style="font-weight: 400;" aria-level="1"><i><span style="font-weight: 400;">The Key Result should also include a verb indicating advancement or progress, like increase, improve, grow, etc.</span></i></li></ul><ul><li style="font-weight: 400;" aria-level="1"><i><span style="font-weight: 400;">There should always be multiple Key Results per Objective because in this way, we have a clearer vision of whether we&#8217;re truly achieving what we set out to do.</span></i></li></ul><ul><li style="font-weight: 400;" aria-level="1"><i><span style="font-weight: 400;">A Key Result should never be a task, as we must avoid the complacency of doing the work without worrying about the impact it has on our strategy.</span></i></li></ul><ul><li style="font-weight: 400;" aria-level="1"><i><span style="font-weight: 400;">Could you start by giving me an example for a company that specializes in “&lt;activity sector&gt;”?&#8221;</span></i></li></ul><p><span style="font-weight: 400;">During a trial-and-error process, I simplified the prompt, given that ChatGPT already &#8220;knows&#8221; how to generate OKRs, and we only need to provide minimal context and underscore specific aspects. As such, the original prompt has evolved into its current form:</span></p><p><i><span style="font-weight: 400;">You are an OKR expert, an employee of a company, and you generate 1 Objective and 3 results. The objective should not contain numbers. Key Results must always be: quantified to a time horizon of X months, indicating a way to measure progress. A company in the &lt;activity sector&gt;</span></i></p><p><b>The potential of tools like OKRGen in learning processes</b></p><p><span style="font-weight: 400;">I believe this tool can be an ally in understanding and learning the OKR methodology. It encourages users to learn by playing and experimenting, facilitating the development of practical skills and knowledge that could potentially be applied in real companies.</span></p><p><span style="font-weight: 400;">By offering OKR examples, users can experiment with various sectors and areas, gaining deeper insight into how objectives and key results can be established in different contexts. This allows users to practically apply their knowledge and adapt it to their needs, thus completing an experiential learning cycle.</span></p><p><span style="font-weight: 400;">Given its extensive knowledge across diverse sectors and areas, ChatGPT can offer users a rich learning experience, even if they&#8217;re working independently. By exploring OKR examples in different contexts, users can access a wide variety of examples, akin to those they might acquire by participating in a community of practice with professionals from other sectors.</span></p><p><span style="font-weight: 400;">Moreover, OKR consultants and professionals can also use it to generate examples, enabling them to connect and empathize with the potential needs and goals of clients from industries they might not be familiar with in detail.</span></p><p><span style="font-weight: 400;">What do you think? Are you up for giving it a try?</span></p><p><a href="http://okrgen.hugolopes.es/"><span style="font-weight: 400;"> http://okrgen.hugolopes.es/</span></a></p>								</div>
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		<p>La entrada <a href="https://hugolopes.es/from-theory-to-practice-generating-objectives-and-key-results-okrs-with-generative-ai/">From Theory to Practice: Generating Objectives and Key Results (OKRs) with Generative AI</a> se publicó primero en <a href="https://hugolopes.es">Hugo Lopes</a>.</p>
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		<title>Taylor&#8217;s Bathtub and Teal Organizations: organizational models in the age of complexity.</title>
		<link>https://hugolopes.es/taylors-bathtub-and-teal-organizations-organizational-models-in-the-age-of-complexity/</link>
		
		<dc:creator><![CDATA[a]]></dc:creator>
		<pubDate>Thu, 31 Aug 2023 12:44:24 +0000</pubDate>
				<category><![CDATA[Services]]></category>
		<guid isPermaLink="false">https://hugolopes.es/?p=1851</guid>

					<description><![CDATA[<p>In 1911, Frederick Taylor published his monograph &#8220;The Principles of Scientific Management,&#8221; presenting management as the &#8220;revolution&#8221; that would eliminate productivity constraints in industrial-era organizations. Taylor culminated the pioneering idea of dividing organizations into those who think (managers) and those who execute (workers), as well as the functional separation in the production area. This hierarchical [&#8230;]</p>
<p>La entrada <a href="https://hugolopes.es/taylors-bathtub-and-teal-organizations-organizational-models-in-the-age-of-complexity/">Taylor&#8217;s Bathtub and Teal Organizations: organizational models in the age of complexity.</a> se publicó primero en <a href="https://hugolopes.es">Hugo Lopes</a>.</p>
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									<p><span style="font-weight: 400;">In 1911, Frederick Taylor published his monograph &#8220;The Principles of Scientific Management,&#8221; presenting management as the &#8220;revolution&#8221; that would eliminate productivity constraints in industrial-era organizations.</span></p><p><span style="font-weight: 400;">Taylor culminated the pioneering idea of dividing organizations into those who think (managers) and those who execute (workers), as well as the functional separation in the production area. This hierarchical and functional division was massively adopted since then, and its principles were applied to non-industrial work and to contexts very different from the workshops and manufacturing areas where they originated.</span></p><p><span style="font-weight: 400;">Niels Pflaeging, in his 2014 book &#8220;</span><a href="https://www.amazon.com/Organize-Complexity-High-Performance-Organization-Publishing/dp/0991537602"><span style="font-weight: 400;">Organize for Complexity</span></a><span style="font-weight: 400;">&#8220;, claims that much of what we call &#8220;management&#8221; today is not so different from what Taylor proposed over a century ago.</span></p><p><span style="font-weight: 400;">It&#8217;s an illustrative exercise to compare the organizational charts from 1917 of the Tabulating Machine Co., which would later merge to give rise to IBM in 1924, with that of the same IBM nearly 20 years ago.</span></p><p> </p>								</div>
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									<p class="p1" style="text-align: center;">1917 Organizational Chart of the Tabulating Machine Co.</p>								</div>
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									<p class="p1" style="text-align: center;">IBM&#8217;s Organizational Chart from the 80’s.</p>								</div>
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									<p class="p1">“Taylor&#8217;s bathtub” is the name Niel uses to denote the shape of the chart depicting market</p><p class="p1">dynamics over the past centuries: the era of high dynamism of local markets and artisanal</p><p class="p1">manufacturing, the “Taylor-type” industrial era with large markets and lesser competition, and</p><p class="p1">the highly complex era of today&#8217;s global markets, where atypical and high-performing</p><p class="p1">companies exert brutal pressure on conventional companies.&#8221;</p>								</div>
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									<p><span style="font-weight: 400;">Examples of the latter are countless and well-known, from Fintechs and companies like Apple and the Telcos pressuring conventional </span><b>banking</b><span style="font-weight: 400;">, to Tesla, Uber, Cabify, and Airbnb in the </span><b>automobile</b><span style="font-weight: 400;">, </span><b>transportation</b><span style="font-weight: 400;">, and </span><b>tourism industries</b><span style="font-weight: 400;">.</span></p><p><span style="font-weight: 400;">Niels argues that </span><b>management styles based on Taylorism, designed in an entirely different context of lesser dynamism and competition, are ill-suited for the times we live in.</b></p>								</div>
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									<h2><span style="font-weight: 400;">The Responsive Organizations Manifesto</span></h2><p><span style="font-weight: 400;">A few years before Niels Pflaeging&#8217;s book was published, a group of employees from Yammer (a social networking tool that would be acquired by Microsoft in 2012) gathered CEOs and individuals involved in organizational change, reaching a similar conclusion:</span></p><p><i><span style="font-weight: 400;">The tension between organizations optimized for predictability and the unpredictable world they inhabit has reached a breaking point.</span></i></p><p><span style="font-weight: 400;">Aiming to &#8220;create a fundamental shift in the way we organize and work in the 21st century,&#8221; they signed the </span><a href="https://www.responsive.org/manifesto"><span style="font-weight: 400;">Responsive Manifesto</span></a><span style="font-weight: 400;">. The manifesto encourages finding a new balance between practices that were effective in a predictable environment and those that might serve us now:</span></p><p><span style="font-weight: 400;">More predictable &lt;&gt; Less predictable.</span></p><p><span style="font-weight: 400;">Profit &lt;&gt; Purpose.<br /></span><span style="font-weight: 400;">Hierarchies &lt;&gt; Networks.<br /></span><span style="font-weight: 400;">Controlling &lt;&gt; EMpowering<br /></span><span style="font-weight: 400;">Planning &lt;&gt; Experimentation.<br /></span><span style="font-weight: 400;">Privacy &lt;&gt; Transparency.</span></p>								</div>
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									<p><span style="font-weight: 400;">The movement of Responsive Organizations is a philosophy, and it was never its intention to create tools or practical guides. Instead, it presents itself more as an umbrella to connect people and organizations with a shared vision and to find a common denominator with other movements, such as Agile or Lean.</span></p><p><span style="font-weight: 400;">This </span><a href="https://www.youtube.com/watch?v=jnmr8zvomE8"><span style="font-weight: 400;">video </span></a><span style="font-weight: 400;">made by Microsoft in 2016 introduces the philosophy of Responsive Organizations and illustrates it with a specific example of how Zara sacrifices efficiency to maximize the ability to change quickly.</span></p><p><b>……</b></p><p><span style="font-weight: 400;">Searching for new Organizational Models</span></p><p><span style="font-weight: 400;">This quest for alternatives is no longer just the concern of a handful of CEOs, COOs, or organizational consultants. In her 2016 publications on the Open Participatory Organization, Bonnitta Roy summarizes the three main objectives prompting an increasing number of organizations to seek new architectural structures and ways to collaborate and organize:</span></p><ul><li style="font-weight: 400;" aria-level="1"><b>Agile organizations</b><span style="font-weight: 400;"> (many of which are startups or small to medium-sized)</span><b> aim to grow without sacrificing their agility.</b></li><li style="font-weight: 400;" aria-level="1"><b>Large, centralized corporations seek to be more agile</b><span style="font-weight: 400;">: cutting back on management expenses and unnecessary bureaucracy; decentralizing decision-making processes for faster, smarter execution; and striving to be more innovative, receptive, and resilient in the face of disruptive technologies.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Hierarchical and bureaucratic entities (and indeed all others) </span><b>aim to attract top talents by crafting work conditions that appeal to them.</b></li></ul><p><span style="font-weight: 400;">Clearly, these objectives aim to tackle the fundamental elements of success in a constantly evolving and complex environment. In this landscape, the competition isn&#8217;t limited to just raw materials, products, or services; it also centers around a valuable and limited resource: talent</span></p><p><b>…..</b></p><h2><span style="font-weight: 400;">Teal Organizations</span></h2><p><span style="font-weight: 400;">In 2011, </span><b>Frederic Laloux</b><span style="font-weight: 400;">, disheartened and weary, left his position as Associate Principal at McKinsey &amp; Co. Over the next two and a half years, he sought and researched companies that allowed their employees to fully express and develop their potential.</span></p><p><span style="font-weight: 400;">For this purpose, he established a set of criteria and chose 12 organizations in the USA and Europe, ranging from 100 to 40,000 collaborators, and spanning diverse sectors such as tomato processing, electric production and distribution, healthcare, and tech consulting.</span></p><p><span style="font-weight: 400;">From this investigation, the book </span><a href="https://www.amazon.es/Reinventing-Organizations-Creating-Inspired-Consciousness-ebook/dp/B00ICS9VI4/"><span style="font-weight: 400;">Reinventing Organizations </span></a><span style="font-weight: 400;">emerged in 2014. In it, Laloux introduces a conceptual framework about the evolution of organizations, detailing the stages and paradigms governing them. He outlines the limits and advancements of each stage, using a distinct color to label each paradigm: red, amber, orange, green, and teal.</span></p><p><span style="font-weight: 400;">A portion of the book is dedicated to describing the common patterns observed in the 12 organizations, focusing on the paradigm Laloux designated as Teal, the most recent and evolved. Offering a brief journey through the conceptual framework, it&#8217;s emphasized that there isn&#8217;t necessarily a &#8220;better&#8221; or &#8220;worse&#8221; paradigm. Each has its limits and breakthroughs and is more likely to succeed in a particular environment. A summary set in the context of adopting Agile practices can be viewed </span><a href="https://vimeo.com/121517508"><span style="font-weight: 400;">in this video</span></a><span style="font-weight: 400;">.</span></p>								</div>
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									<p><span style="font-weight: 400;">Frederic Laloux&#8217;s Conceptual Mode</span></p><p><b>Red</b><span style="font-weight: 400;">.</span></p><p><span style="font-weight: 400;">The red paradigm emerged about 10,000 years ago as people organized into tribes. It revolves around a dominant leader who exerts authority through fear, thriving in a chaotic environment. Key achievements of this paradigm are command authority, with a leader guiding the group toward a goal, and the division of labor. A fitting metaphor for this paradigm is a wolf pack. Modern examples of red organizations include the Mafia, street gangs, and tribal militias. The fragility of these structures and their short-term focus hinder their sustained success.</span></p><p><b>Amber</b><span style="font-weight: 400;">.</span></p><p><span style="font-weight: 400;">The Amber paradigm can be metaphorically described as an army, originating specifically in hierarchical structures like Roman armies. In this case, hierarchy is not determined by power, but by status, making Amber structures more stable than the Red ones, exerting strong control over its members. Advancements from the Red to the Amber paradigm include a long-term perspective, the establishment of stable processes, and the creation of formal roles. Public administrations, schools, and traditional religious institutions are typical examples of the Amber paradigm. These organizations thrive in a more stable environment and struggle to adapt in changing situations.</span></p><p><b>Orange</b><span style="font-weight: 400;">.</span></p><p><span style="font-weight: 400;">The best metaphor for the Orange paradigm is a machine, born in the age of reason, where meritocracy allows the best ideas to succeed, regardless of their author&#8217;s status. Orange organizations foster internal competition and are in constant competition with other organizations. They focus on economic value/benefit and are managed based on goals set by the organization&#8217;s top leaders. Advancements from Amber include systematic innovation, accountability of organization members (often with some flexibility in defining the strategy to achieve objectives), and meritocracy. The Orange paradigm is probably the most prevalent today, with numerous examples in large-scale companies. The limitation of Orange organizations is talent retention when members no longer align with the organization, and financial benefits or other extrinsic motivations are no longer enough to keep them.</span></p><p><b>Green</b><span style="font-weight: 400;">.</span></p><p><span style="font-weight: 400;">The Green paradigm stems from the quest for greater meaning and purpose at work. The metaphor that best describes this paradigm is a family. Key features are a focus on customer satisfaction, organizational values, and a strong commitment from all individuals. Advancements from Orange include balancing stakeholder interests (e.g., customers, employees, shareholders, communities), prioritizing culture over strategy, and genuinely empowering members regardless of their hierarchical status. The Agile or Lean movements emerged within companies operating within this paradigm, with notable examples being Southwest Airlines and Ben &amp; Jerry’s.</span></p><p><span style="font-weight: 400;">Green companies hit their limit when decision-making time, often based on consensus, becomes excessively long. Hierarchical structures, albeit lighter than in the Orange paradigm, clash with employee desires, especially when organizational size or factors like geographical distribution add complexity to decision-making and coordination processes. The trend is to revert to familiar practices, strengthening practices from the previous paradigm, in this case, Orange: more defined goals set by top leaders, increased control and reporting, strengthening the hierarchy, and so on. This is the first step towards talent loss.</span></p><p><b>Teal</b><span style="font-weight: 400;">.</span></p><p><span style="font-weight: 400;">The Teal paradigm emerges as organizations discover how to work efficiently in a self-managed manner. The best metaphor to describe it is a living system. Key features include organizing into highly adaptive and resilient structures (or &#8220;anti-fragile&#8221; to use Nassim Nicholas Taleb&#8217;s term), being guided by a shared higher purpose, and considering the input of all affected individuals in decision-making. Advancements from Green include self-management, wholeness, and an evolutionary purpose.</span></p><p><b>Self-management</b><span style="font-weight: 400;">: Teal Organizations have found the key to operate effectively, even on a large scale, with a system that doesn&#8217;t require traditional hierarchies or consensus. This includes decision-making processes conducted by consulting those most affected by the decision, instead of relying on a top-down hierarchy or consensus.</span></p><p><b>Wholeness</b><span style="font-weight: 400;">: Teal Organizations have developed a consistent set of practices that invite workers to reclaim their full identity as a person and allow them to carry out their work as a complete being. This is in contrast to the traditional model where the professional aspect overshadows the emotional, intuitive, and spiritual facets of an individual.</span></p><p><b>Evolutionary Purpose</b><span style="font-weight: 400;">: It&#8217;s believed that Teal Organizations possess their own life and sense of direction. Instead of trying to predict and control the future, organization members are encouraged to listen and understand what the organization seeks to become and the purpose it aims to serve. It&#8217;s a process of continuous discovery, as well as observing the surroundings and understanding how the organization interacts with its environment.</span></p><p><span style="font-weight: 400;">Some of the most renowned examples of Teal companies are the Dutch Buurtzorg and the American Morning Star.</span></p><p><a href="http://www.buurtzorgnederland.com/"><span style="font-weight: 400;">Buurtzorg </span></a><span style="font-weight: 400;">is a home nursing care company founded in 2007, entirely self-managed, which has grown from 4 to 14,000 members in 10 years and boasts the highest customer satisfaction results in its segment. The company operates under a model of 1,000 autonomous, self-managed teams responsible for the entire health care process. At their headquarters, there&#8217;s a support team of 50 individuals and a team of 18 coaches ensuring support for teams that require external assistance in resolving issues or conflicts.</span></p><p><a href="http://www.morningstarco.com/"><span style="font-weight: 400;">Morning Star</span></a><span style="font-weight: 400;"> is one of the world&#8217;s largest tomato processing companies, accountable for processing 40% of California&#8217;s tomato production. As of 2016, they had approximately 400 employees across their 4 factories. The company operates without managers, and workers don&#8217;t have a hierarchical superior, instead reporting directly to their peers. In 2008, Morning Star established the Self-Management Institute with the aim of researching and teaching their practices to other organizations.</span></p><p class="p1"> </p><h2><span style="font-weight: 400;">Social Technologies — Sociocracy 3.0 and Liberating Structures</span></h2><p><span style="font-weight: 400;">Next, we will introduce two sets of tools available under Creative Commons licenses, which, through very distinct objectives and scopes, offer new concrete practices in the form of patterns that can be adapted and tested in various organizational areas.</span></p><p><a href="http://sociocracy30.org/"><b>Sociocracy 3.0</b></a><span style="font-weight: 400;">: Also known as S3, this is</span><b> a Social Technology for developing agile and resilient organizations at any scale</b><span style="font-weight: 400;">. Created by James Priest and Bernhard Bockelbrink in 2014, it provides an extensive collection of general guidelines and practices (around 70 patterns). These patterns have proven effective in improving performance, alignment, and well-being in organizations.</span></p><p class="p1"><br /><br /></p>								</div>
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									<p><b>S3</b><span style="font-weight: 400;"> is rooted in classic Sociocracy, which it modernizes by integrating Agile and Lean principles and patterns. It is built on seven fundamental principles: </span><b>Transparency, Effectiveness, Equivalence, Consent, Continuous Improvement, Empiricism, and Accountability.</b></p><p><span style="font-weight: 400;">The 70 patterns cover various organizational areas, including work coordination, decision-making and evolution of agreements, conducting effective meetings, governance, adapting patterns to the organization&#8217;s reality, assigning roles to individuals, structuring the organization, and alignment.</span></p><p><span style="font-weight: 400;">S3 aims to assist organizations in discovering the best way to achieve their objectives and navigate complexity, taking small steps without the need for a radical change in the organization. It proposes:</span></p><ul><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">To start in the area of the organization with the most pressing need, select one or more patterns to test, and proceed at the pace of the organization.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Regardless of an individual&#8217;s position in the organization, there will always be some useful and relevant pattern to implement and act upon.</span></li></ul><p><span style="font-weight: 400;">A detailed description of all patterns is available online, and introductory courses are regularly held throughout Europe.</span></p><p><a href="https://medium.com/@hugomlopes/la-ba%C3%B1era-de-taylor-y-las-organizaciones-teal-841c2bbebe0b#:~:text=Estructuras%20Liberadoras%3A%20(,y%20la%20colaboraci%C3%B3n."><b>https://www.liberatingstructures.com/</b></a><b>:</b><span style="font-weight: 400;"> Liberating Structures (or LS) are a set of 33 alternative structures designed to facilitate meetings and conversations. They were organized by Henri Lipmanowicz and Keith McCandless. The main goals of these structures are to foster innovation and enhance the participation, inclusion, and engagement of individuals, thereby promoting increased trust and collaboration.</span></p>								</div>
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															<img loading="lazy" decoding="async" width="640" height="549" src="https://hugolopes.es/wp-content/uploads/2023/08/33-liberating-structures.jpg" class="attachment-large size-large wp-image-1916" alt="" srcset="https://hugolopes.es/wp-content/uploads/2023/08/33-liberating-structures.jpg 640w, https://hugolopes.es/wp-content/uploads/2023/08/33-liberating-structures-600x515.jpg 600w, https://hugolopes.es/wp-content/uploads/2023/08/33-liberating-structures-300x257.jpg 300w" sizes="(max-width: 640px) 100vw, 640px" />															</div>
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									<p style="text-align: center;"><span style="font-weight: 400;">The &#8216;menu&#8217; with the 33 liberating structures</span></p>								</div>
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									<p><span style="font-weight: 400;">The 5 conventional micro-structures most commonly used in organizations and teams are presentations, managed conversations, status reports, open conversations, and brainstorming sessions.</span></p><p><span style="font-weight: 400;">According to Henri Lipmanowicz and Keith McCandless, the issue with these structures is that they are either too restrictive (as in the case of presentations, managed conversations, or status reports) or too unstructured (as in the case of open conversations or brainstorming sessions). On the contrary, the Liberating Structures (LS) were developed to distribute control and enable the participation of a large number of people.</span></p><p><span style="font-weight: 400;">The structures are available in a book, online, and on an app for iOS and Android. They are simple enough to be implemented by anyone.</span></p><h2><span style="font-weight: 400;">Conclusions</span></h2><p><b>We are living in an age of complexity</b><span style="font-weight: 400;">, in an environment of constant and accelerated change. It seems clear that some of the best business management practices of the past are no longer able to lead organizations to the same successful results.</span></p><p><span style="font-weight: 400;">Like life forms on Earth, organizations have evolved over millennia in a continuous experiment: it is estimated that every year 50 million companies are born worldwide, 137,000 each day.</span></p><p><span style="font-weight: 400;">According to Frederic Laloux&#8217;s framework, in this process, significant challenges were overcome, such as the Innovation achieved by the Orange paradigm or the engagement of employees and the respective reduction of turnover rates in Green companies. There is now evidence of the emergence of the Teal paradigm and the existence of </span><b>resilient organizations</b><span style="font-weight: 400;">, capable of adapting to a dynamic environment of constant change where individuals can fully develop their potential.</span></p><p><span style="font-weight: 400;">In recent years, Zappos&#8217; transition to Holacracy, a method of decentralized governance and management, has been widely discussed, especially given the fact that 20% of the employees chose to leave the company during the process.</span></p><p><span style="font-weight: 400;">It seems that the path towards the Teal paradigm or self-management is unique and specific to each organization, and that pre-packaged solutions rarely apply in this context. However, what does seem clear is that there are common patterns and practices that can be adapted and applied to the specific context of each organization.</span></p><p><b>It also appears evident that the Teal paradigm or self-management is not a goal that, once reached, ends: the key to its success lies in the continuous process of implementing, adapting, and constantly improving</b><span style="font-weight: 400;">.</span></p><p><span style="font-weight: 400;">….\</span></p><p><span style="font-weight: 400;">Article originally published in </span><a href="https://futurizable.com/"><span style="font-weight: 400;">Futurizable</span></a><span style="font-weight: 400;">.</span></p><p><br /><br /></p>								</div>
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		<p>La entrada <a href="https://hugolopes.es/taylors-bathtub-and-teal-organizations-organizational-models-in-the-age-of-complexity/">Taylor&#8217;s Bathtub and Teal Organizations: organizational models in the age of complexity.</a> se publicó primero en <a href="https://hugolopes.es">Hugo Lopes</a>.</p>
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		<title>Let’s stop managing conflicts</title>
		<link>https://hugolopes.es/lets-stop-managing-conflicts/</link>
		
		<dc:creator><![CDATA[a]]></dc:creator>
		<pubDate>Tue, 04 Jul 2023 08:42:39 +0000</pubDate>
				<category><![CDATA[Services]]></category>
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					<description><![CDATA[<p>A 4 step process to invite positive confrontation in the workplace and life. “We, Portuguese people, tend to avoid confrontation so we end up having a lot of conflicts”.  This sentence stroke me some years ago when I was participating in a training on “soft skills” in Lisbon and thinking about the importance of having [&#8230;]</p>
<p>La entrada <a href="https://hugolopes.es/lets-stop-managing-conflicts/">Let’s stop managing conflicts</a> se publicó primero en <a href="https://hugolopes.es">Hugo Lopes</a>.</p>
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					<h2 class="elementor-heading-title elementor-size-default">A 4 step process to invite positive confrontation in the workplace and life.</h2>				</div>
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									<p id="4c0b" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph=""><strong class="lo fm"><em class="mi">“We, Portuguese people, tend to avoid confrontation so we end up having a lot of conflict</em>s”. </strong></p><p>This sentence stroke me some years ago when I was participating in a training on “soft skills” in Lisbon and thinking about the importance of having a conflict resolution process in my own company in order to improve effectiveness and contribute to a culture of trust and collaboration. Besides the generalization about Portuguese people, this sentence really resonated with me, <strong class="lo fm">for so many times I’ve seen myself and many other avoiding a difficult conversation or not dealing with a problem or tension in a certain moment in time only to be found in the center of a conflict, weeks, months or even years later.</strong></p><p id="c4de" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">I was one of the co-founders and COO of a <em class="mi">gourmet I</em>T company that had grown from 5 to almost 30 people, we were trying to scale without loosing agility and I envisioned an organisation where people could autonomously solve their own tensions without having to resort to a manager or “boss”.</p><p id="7763" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">By the time it was becoming clear for me that <strong class="lo fm">what I</strong> <strong class="lo fm">was really looking for was a process to invite confrontation and not to a process to manage conflicts.</strong></p><p id="9f95" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">I had just read Frederic Laloux’s <a class="af mj" href="http://www.reinventingorganizations.com/" target="_blank" rel="noopener ugc nofollow">Reinventing Organizations </a>book and was engaged in the <a class="af mj" href="http://discourse.reinventingorganizations.com/" target="_blank" rel="noopener ugc nofollow">Discourse online platform </a>where I came across a post by <a class="af mj" href="http://www.monias.org/" target="_blank" rel="noopener ugc nofollow">Monia Ben Larbi </a>describing the “simple” process she used at her company.</p>								</div>
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					<h2 class="elementor-heading-title elementor-size-default">A challenging “simple” 4 step process</h2>				</div>
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					<h2 class="elementor-heading-title elementor-size-default">“The rule is that if you are irritated, you"</h2>				</div>
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									<div class="eo ep eq er es"><div class="ab ca"><div class="ch bg dx dy dz ea"><p id="2b73" class="lm ln mi lo b gj lp lq lr gm ls lt lu nj lw lx ly nk ma mb mc nl me mf mg mh eo bj" data-selectable-paragraph=""><strong>1) listen to yourself and become clear within you</strong><br /><strong>2) if not resolved, talk to the other person</strong><br /><strong>3) if not resolved, ask someone to mediate</strong><br /><strong>4) if not resolved, ask someone to decide”</strong></p><p id="0c7e" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">And although so simply described, this 4 step gem uncovers some of the most challenging questions we face when interacting and collaborating. Just try it!</p><p id="8874" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">There are <strong class="lo fm">many positive impacts </strong>on co-creating, agreeing and putting in place similar agreements and processes like this in teams and organizations, as they <strong class="lo fm">cultivate an internal locus of control and a culture of trust.</strong></p><p id="6792" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph=""><strong class="lo fm">In fact, the process is driven by the person who owns the “problem”, focus on what s/he <em class="mi">can</em> control and makes an invites for self-reflection in the first place.</strong></p><p id="d901" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">Becoming clear before talking to the other person is useful to avoid an <strong class="lo fm">unconscious response</strong> when we’re triggered by something. In my own experience it is also really useful to write it down and use an objective, rather than evaluative, form.</p><p id="8326" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">Talking to the other person in the second step fosters a culture of trust: you know no one’s talking behind your back, at least before talking with you first! This helps <strong class="lo fm">turning criticism into growth</strong>, for both the person who felt the tension and the person to whom s/he spoke with.</p><p id="c6d3" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">The last parts of the process &#8211; asking someone to mediate or decide &#8211; also helps people <strong class="lo fm">learn to seek support, ask for help and become more empathetic with peers. </strong>On the final step you may be surprised and find out that it’s not clear who or whom should take a decision. This will create a great opportunity to <strong class="lo fm">clarify roles and responsibilities and even to rethink and improve the decision making process</strong>.</p><p id="f42f" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">Coming back to my former company and my experience with this process,<strong class="lo fm"> I cannot express how impressed and deeply touched</strong> I was when the conflict affected the co-founders (me included) and I saw our own employees mediating us until we found an agreement…</p></div></div></div><div class="ab ca nm nn no np" role="separator"> </div><div class="eo ep eq er es"><div class="ab ca"><div class="ch bg dx dy dz ea"><p id="eff1" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph=""><strong class="lo fm">There are many tools and practices that can be useful to become more effective at each of the steps</strong>. Below I share some of the ones I’ve tried and found immensely useful: Focusing, Nonviolent Communication (NVC), The Loop of Understanding and Sociocracy 3.0 (S3).</p><p id="1a32" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">And you, what practices and tools do you know and consider useful in this context? Please comment and share.</p></div></div></div>								</div>
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					<h2 class="elementor-heading-title elementor-size-default">Focusing — Listen to yourself and become clear within you</h2>				</div>
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					<h2 class="elementor-heading-title elementor-size-default">What is really at stake here? What is triggering this tension? What is happening and needed?</h2>				</div>
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									<div class="eo ep eq er es"><strong class="lo fm" style="font-size: 16px;">Focusing</strong><span style="font-size: 16px;"> is a </span><strong class="lo fm" style="font-size: 16px;">psychotherapeutic process </strong><span style="font-size: 16px;">developed by psychotherapist </span><a class="af mj" style="font-size: 16px; background-color: #ffffff;" href="https://en.wikipedia.org/wiki/Eugene_Gendlin" target="_blank" rel="noopener ugc nofollow">Eugene Gendlin</a><span style="font-size: 16px;">. It can be used in any kind of therapeutic situation, including peer-to-peer sessions or applying it alone with oneself, </span><strong class="lo fm" style="font-size: 16px;">without the need of a psychotherapist.</strong></div><div> </div><div class="eo ep eq er es"><div class="ab ca"><div class="ch bg dx dy dz ea"><p id="8449" class="lm ln mi lo b gj lp lq lr gm ls lt lu nj lw lx ly nk ma mb mc nl me mf mg mh eo bj" data-selectable-paragraph="">Focusing can, among other things:<br />&#8211; Be used to become clear on what one feels or wants<br />&#8211; To obtain new insights about one’s situation<br />&#8211; And to stimulate change or healing of the situation.</p><p id="6120" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">I can say that focusing has really changed my life. <strong class="lo fm">It is an impressive transformation tool. </strong>The awareness it brings, and the way it facilitates the connection with my deepest needs, has helped me to face and take the most challenging decisions in my life.</p><p id="3940" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">Links and Bibliography:</p><ul class=""><li id="d90e" class="lm ln fl lo b gj lp lq lr gm ls lt lu nj lw lx ly nk ma mb mc nl me mf mg mh oq or os bj" data-selectable-paragraph=""><a class="af mj" href="https://focusing.org/" target="_blank" rel="noopener ugc nofollow">https://focusing.org/</a></li><li id="2060" class="lm ln fl lo b gj ot lq lr gm ou lt lu nj ov lx ly nk ow mb mc nl ox mf mg mh oq or os bj" data-selectable-paragraph="">The original book from Eugene Gendlin: <a class="af mj" href="https://www.amazon.com/Focusing-Eugene-T-Gendlin/dp/0553278339" target="_blank" rel="noopener ugc nofollow">https://www.amazon.com/Focusing-Eugene-T-Gendlin/dp/0553278339</a></li></ul></div></div></div>								</div>
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					<h2 class="elementor-heading-title elementor-size-default">Nonviolent Communication (NVC) — Talk to the other person</h2>				</div>
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									<div class="eo ep eq er es"><p class="ab ca"><strong class="lo fm" style="font-size: 17.6px;">Nonviolent Communication</strong><span style="font-size: 17.6px;"> (abbreviated </span><strong class="lo fm" style="font-size: 17.6px;">NVC</strong><span style="font-size: 17.6px;">) is a </span><strong class="lo fm" style="font-size: 17.6px;">communication process</strong><span style="font-size: 17.6px;"> developed by </span><a class="af mj" style="font-size: 17.6px; background-color: #ffffff;" href="https://en.wikipedia.org/wiki/Marshall_Rosenberg" target="_blank" rel="noopener ugc nofollow">Marshall Rosenberg</a><span style="font-size: 17.6px;">. It focuses on three aspects of communication:</span></p><ul><li><span style="font-size: 17.6px;">Self-empathy (defined as a deep and compassionate awareness of one’s own inner experience)<br /></span></li><li><span style="font-size: 17.6px;">Empathy (defined as listening to another with deep compassion)</span></li><li><span style="font-size: 17.6px;">And honest self-expression (defined as expressing oneself authentically in a way that is likely to inspire compassion in others).</span></li></ul></div><div class="ab ca"><div class="ch bg dx dy dz ea"><p id="3d76" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">When I was at my first NVC training, my first thought was “I wish I knew this before! How can this not be part of the official curriculum in high schools and universities?”. I learned so much on that first training, including becoming aware and naming dozens of emotions and needs. My previous vocabulary on emotions was made of two words: “OK” and “stressed”.</p><p id="bc72" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">Following this initial excitement there was a period of disappointment, as in the beginning it feels somehow “artificial” and from time to time, close friends and family found my new way of communicating awkward.</p><p id="487b" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">With practice it just becomes more and more natural and effective, in the sense that you <strong class="lo fm">massively increase the probability of being heard and have</strong> <strong class="lo fm">your needs met </strong>when talking to another person.</p><p id="fdf3" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">Links and Bibliography:</p><ul class=""><li id="109e" class="lm ln fl lo b gj lp lq lr gm ls lt lu nj lw lx ly nk ma mb mc nl me mf mg mh oq or os bj" data-selectable-paragraph=""><a class="af mj" href="https://www.cnvc.org/" target="_blank" rel="noopener ugc nofollow">https://focusing.org/</a></li><li id="08a9" class="lm ln fl lo b gj ot lq lr gm ou lt lu nj ov lx ly nk ow mb mc nl ox mf mg mh oq or os bj" data-selectable-paragraph="">The original book from Marshall Rosenberg: <a class="af mj" href="https://www.amazon.com/Nonviolent-Communication-Language-Life-Changing-Relationships/dp/189200528X/" target="_blank" rel="noopener ugc nofollow">https://www.amazon.com/Nonviolent-Communication-Language-Life-Changing-Relationships/dp/189200528X/</a></li><li id="9cad" class="lm ln fl lo b gj ot lq lr gm ou lt lu nj ov lx ly nk ow mb mc nl ox mf mg mh oq or os bj" data-selectable-paragraph="">“Words that work in business”. A very useful and practical book for applying NVC in organizational contexts: <a class="af mj" href="https://www.amazon.com/Words-That-Work-Business-Communication-ebook/dp/B07QNBYBW5/" target="_blank" rel="noopener ugc nofollow">https://www.amazon.com/Words-That-Work-Business-Communication-ebook/dp/B07QNBYBW5/</a></li></ul></div></div>								</div>
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					<h2 class="elementor-heading-title elementor-size-default">The Loop of Understanding — Ask Someone to mediate</h2>				</div>
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									<div class="eo ep eq er es"><div class="ab ca"><div class="ch bg dx dy dz ea"><p id="ffb6" class="mk ml fl be mm mn nu gl mp mq nv go ms mt nw mv mw mx nx mz na nb ny nd ne nf bj"><em class="fl" style="font-size: 16px;">Looping</em><span style="font-size: 16px;"> is a technique that helps focus the dialogue and develop understanding throughout the mediation, developed by Gary Friedman and </span><a class="af mj" style="font-size: 16px; background-color: #ffffff;" href="https://www.amazon.es/Jack-Himmelstein/e/B001JPCD50?ref=sr_ntt_srch_lnk_1&amp;qid=1562434158&amp;sr=8-1" target="_blank" rel="noopener ugc nofollow">Jack Himmelstein</a><span style="font-size: 16px;">.</span></p><p id="88d0" class="lm ln mi lo b gj lp lq lr gm ls lt lu nj lw lx ly nk ma mb mc nl me mf mg mh eo bj" data-selectable-paragraph="">There are four steps to the mediator’s loop:</p><p id="d655" class="lm ln mi lo b gj lp lq lr gm ls lt lu nj lw lx ly nk ma mb mc nl me mf mg mh eo bj" data-selectable-paragraph="">1. Understand each party<br />2. Express that understanding<br />3. Seek confirmation from the parties that they feel understood by the mediator<br />4. Receive that confirmation.</p><p id="c4b4" class="lm ln mi lo b gj lp lq lr gm ls lt lu nj lw lx ly nk ma mb mc nl me mf mg mh eo bj" data-selectable-paragraph="">This last step is crucial.</p><p id="c757" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">Originally created in the context of legal conflict, the Loop of Understanding is <strong class="lo fm">really powerful and useful in any context where conflict can arise</strong>.</p><p id="49bd" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">I’ve experienced the process either as a mediator or as one of the conflicting parties, and can assure that it is impressively effective. Of course <strong class="lo fm">it’s not a magic wand and will not work if one of the parties is lying or has an hidden agenda that s/he will not disclose</strong>.</p><p id="e607" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">Links and Bibliography:</p><ul class=""><li id="b888" class="lm ln fl lo b gj lp lq lr gm ls lt lu nj lw lx ly nk ma mb mc nl me mf mg mh oq or os bj" data-selectable-paragraph="">The website of the Center for Understanding in Conflict: <a class="af mj" href="https://understandinginconflict.org/" target="_blank" rel="noopener ugc nofollow">https://understandinginconflict.org/</a></li><li id="8d54" class="lm ln fl lo b gj ot lq lr gm ou lt lu nj ov lx ly nk ow mb mc nl ox mf mg mh oq or os bj" data-selectable-paragraph="">The original book “<em class="mi">Challenging Conflict: Mediation Through Understanding</em>” where the process is described in detail: <a class="af mj" href="https://www.amazon.com/Challenging-Conflict-Mediation-Through-Understanding/dp/1604420529" target="_blank" rel="noopener ugc nofollow">https://www.amazon.com/Nonviolent-Communication-Language-Life-Changing-Relationships/dp/189200528X/</a></li></ul></div></div><div class="eo ep eq er es"><div class="ab ca"><div class="ch bg dx dy dz ea"><p id="65d6" class="mk ml fl be mm mn nu gl mp mq nv go ms mt nw mv mw mx nx mz na nb ny nd ne nf bj">Sociocracy 3.0 (S3) — Decide and much more…</p><p id="baea" class="lm ln mi lo b gj lp lq lr gm ls lt lu nj lw lx ly nk ma mb mc nl me mf mg mh eo bj" data-selectable-paragraph="">Sociocracy 3.0 (or S3) is a practical guide for evolving agile and resilient organizations at any scale created by <a class="af mj" href="https://sociocracy30.org/about-us/" target="_blank" rel="noopener ugc nofollow">James Priest and Bernhard Bockelbrink</a> in 2014.</p><p id="4635" class="lm ln mi lo b gj lp lq lr gm ls lt lu nj lw lx ly nk ma mb mc nl me mf mg mh eo bj" data-selectable-paragraph="">It offers an extensive collection of general guidelines and practices (more than 70 patterns) that have proven to be useful for improving organizational performance, alignment, and well-being. It’s freely available under a Creative Commons licence.</p><p id="d2e8" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">S3 is not something specific to communication or conflict management. In fact, <strong class="lo fm">S3 patterns can support many dimensions in an organization and contribute to personal, group and organizational development</strong>.</p><p id="bf46" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">They cover many different areas such as work coordination, establishing and evolving agreements, effective meetings, making decisions, defining and selecting people for roles, co-creating proposals, structuring the organization and the flow of information and influence, adapting the patterns to the organization’s context, etc.</p><p id="5cc3" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">In the context of the subject of this article, and based in my own experience and observation I can assert that <strong class="lo fm">practicing S3 patterns contributes to a mindset that is people positive, complexity aware and promotes self-awareness and positive and respectful confrontation</strong>. Just try it.</p><p id="7b30" class="pw-post-body-paragraph lm ln fl lo b gj lp lq lr gm ls lt lu lv lw lx ly lz ma mb mc md me mf mg mh eo bj" data-selectable-paragraph="">Links and Bibliography:</p><ul class=""><li id="1d66" class="lm ln fl lo b gj lp lq lr gm ls lt lu nj lw lx ly nk ma mb mc nl me mf mg mh oq or os bj" data-selectable-paragraph=""><p><a class="af mj" href="https://sociocracy30.org/" target="_blank" rel="noopener ugc nofollow">https://sociocracy30.org/</a></p></li><li id="0d31" class="lm ln fl lo b gj ot lq lr gm ou lt lu nj ov lx ly nk ow mb mc nl ox mf mg mh oq or os bj" data-selectable-paragraph=""><p>Trainings: <a class="af mj" href="https://www.learns3.org/" target="_blank" rel="noopener ugc nofollow">https://www.learns3.org/</a></p></li><li id="14e4" class="lm ln fl lo b gj ot lq lr gm ou lt lu nj ov lx ly nk ow mb mc nl ox mf mg mh oq or os bj" data-selectable-paragraph=""><p>A business novel by Jeff Cump about a software company adopting S3 patterns “Sociocratie 3.0”: <a class="af mj" href="http://www.ilean.be/book" target="_blank" rel="noopener ugc nofollow">http://www.ilean.be/book</a></p></li></ul></div></div></div></div>								</div>
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		<p>La entrada <a href="https://hugolopes.es/lets-stop-managing-conflicts/">Let’s stop managing conflicts</a> se publicó primero en <a href="https://hugolopes.es">Hugo Lopes</a>.</p>
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		<title>Beyond the organizational chart: exploring the “real” organizational structure with Organizational Network Analysis</title>
		<link>https://hugolopes.es/beyond-organizational-chart/</link>
		
		<dc:creator><![CDATA[a]]></dc:creator>
		<pubDate>Mon, 12 Jun 2023 10:43:17 +0000</pubDate>
				<category><![CDATA[Services]]></category>
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					<description><![CDATA[<p>Do you know how your organization really works? The “official” organization chart only tells part of the story. To get a better understanding of the complex reality of your organization, you need to look at the real flows of work and information exchange, the networks of trust and support, and the culture(s) that exist within it. Fortunately, [&#8230;]</p>
<p>La entrada <a href="https://hugolopes.es/beyond-organizational-chart/">Beyond the organizational chart: exploring the “real” organizational structure with Organizational Network Analysis</a> se publicó primero en <a href="https://hugolopes.es">Hugo Lopes</a>.</p>
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<p class="wp-block-paragraph" id="186e">Do you know how your organization really works? The “official” organization chart only tells part of the story. To get a better understanding of the<strong> complex reality of your organization</strong>, you need to look at the <strong>real flows of work and information exchange, the networks of trust and support, and the culture(s) that exist within it</strong>.</p>
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<p class="wp-block-paragraph" id="16b6">Fortunately, there’s a tool that can help: Organizational Network Analysis (ONA). ONA allows you to evaluate the <strong>relationships and patterns of communication and collaboration within your organization</strong>, so you can identify patterns and trends in <strong>communication</strong>, <strong>collaboration</strong>, <strong>information flow,</strong> and <strong>influence</strong>.</p>
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<p class="wp-block-paragraph" id="953f">For example, let’s say you’re starting a process of change and transformation in your company. <strong>You want to invite the right people to your workshops and sessions, and get a representation of different perspectives while informing and reaching the whole organization</strong>. ONA can help you identify <strong>the most influential people in your organization</strong> and map out the different sub-cultures that exist within it.</p>
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<p class="wp-block-paragraph" id="8cb6"><strong>Take a look at this example of a company with 110 people undergoing change.</strong> In the image below, you can see a <strong>map of influencers</strong> in the organization, with the <strong>most influential people highlighted in green</strong>.</p>
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															<img loading="lazy" decoding="async" width="768" height="524" src="https://hugolopes.es/wp-content/uploads/2023/06/1kZWq5NQMn0CgrnqesFRSbg-768x524.webp" class="attachment-medium_large size-medium_large wp-image-774" alt="" srcset="https://hugolopes.es/wp-content/uploads/2023/06/1kZWq5NQMn0CgrnqesFRSbg-768x524.webp 768w, https://hugolopes.es/wp-content/uploads/2023/06/1kZWq5NQMn0CgrnqesFRSbg-600x410.webp 600w, https://hugolopes.es/wp-content/uploads/2023/06/1kZWq5NQMn0CgrnqesFRSbg-300x205.webp 300w, https://hugolopes.es/wp-content/uploads/2023/06/1kZWq5NQMn0CgrnqesFRSbg-1024x699.webp 1024w, https://hugolopes.es/wp-content/uploads/2023/06/1kZWq5NQMn0CgrnqesFRSbg.webp 1400w" sizes="(max-width: 768px) 100vw, 768px" />															</div>
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									<p>Map of influencers in the organization.</p>								</div>
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									<p id="d2ab" class="pw-post-body-paragraph kl km ev kn b ko kp kq kr ks kt ku kv kw kx ky kz la lb lc ld le lf lg lh li eo bj" data-selectable-paragraph="">We can see in a simple way that <strong class="kn ew">some of the most influential people are at level 3 of this hierarchical structure</strong> (the large green nodes). Also that one of the most influential people is in orange, which means that she herself is not influenced by the management of the organization and is not “aligned”.</p>
<p id="505c" class="pw-post-body-paragraph kl km ev kn b ko kp kq kr ks kt ku kv kw kx ky kz la lb lc ld le lf lg lh li eo bj" data-selectable-paragraph="">But that’s not all. By adding <strong class="kn ew">a second map that indicates the different sub-cultures of the organization</strong>, you can get a much more valuable vision of your organization as you continue the transformation process.</p>								</div>
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															<img loading="lazy" decoding="async" width="768" height="489" src="https://hugolopes.es/wp-content/uploads/2023/06/1hmAzT2TcKYXnp1L8Kozzrg-768x489.webp" class="attachment-medium_large size-medium_large wp-image-775" alt="" srcset="https://hugolopes.es/wp-content/uploads/2023/06/1hmAzT2TcKYXnp1L8Kozzrg-768x489.webp 768w, https://hugolopes.es/wp-content/uploads/2023/06/1hmAzT2TcKYXnp1L8Kozzrg-600x382.webp 600w, https://hugolopes.es/wp-content/uploads/2023/06/1hmAzT2TcKYXnp1L8Kozzrg-300x191.webp 300w, https://hugolopes.es/wp-content/uploads/2023/06/1hmAzT2TcKYXnp1L8Kozzrg-1024x652.webp 1024w, https://hugolopes.es/wp-content/uploads/2023/06/1hmAzT2TcKYXnp1L8Kozzrg.webp 1400w" sizes="(max-width: 768px) 100vw, 768px" />															</div>
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									<p>Maps of communities/cultures within the organization.</p>								</div>
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									<p>Have you ever used Corporate Network Analysis in your organization? What tools do you use to assess the structure of relationships and communication patterns in your organization? Share your feedback and experience in the comments below.</p>								</div>
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		<p>La entrada <a href="https://hugolopes.es/beyond-organizational-chart/">Beyond the organizational chart: exploring the “real” organizational structure with Organizational Network Analysis</a> se publicó primero en <a href="https://hugolopes.es">Hugo Lopes</a>.</p>
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